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Opening Times:

 

MONDAY - SATURDAY
10.00am / 1:00pm

CLOSED SUNDAYS & BANK HOLIDAYS,

 CHRISTMAS EVE, CHRISTMAS DAY, BOXING DAY

and NEW YEARS DAY

We look forward to hearing from you. If you have any enquiries regarding booking a stay with us please don't hesitate to contact us using the details or our contact form below. We pride ourselves on taking the best care possible of you feline friends during their stay.

We are a small Cat Hotel so we kindly request that you adhere to these hours as they form part of our licensing terms and out of consideration to our neighbours.   You are most welcome to view the cattery during opening hours.  

 
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Terms & Conditions


We do not give credit for early returns you will be charged for the period booked.
A £30 deposit non- refundable is required at the time of booking by cheque or Bacs. New clients will be asked for payment in full at the time of booking.
If you need to cancel you must give 30 days notice to receive 50% refund of full payment where paid 


14 days or less notice we do not refund any payment.
We charge by the day. If you collect before 11am you will not be charged for the day.
We reserve the right to revise our prices when necessary. All prices quoted will be at the rate prevailing at time of booking. All prices charged will be at the rate prevailing at time of boarding.

Health
Vaccine card must be shown on arrival as a condition of residence.
CATS must be fully inoculated against Feline Leukaemia, Feline Infectious Enteritis, Feline Viral Rhinotracheitis (Feline Herpes Virus) and Feline Calicivirus and must have had a booster injection within the previous twelve months. Please protect your cat/s from parasites before coming to the Cattery.

If your cat were to become ill while in our care we will try to contact you.
Your cat will be taken to YOUR vet if possible. If we cannot reach your vet we will take your cat to one of the practices we use in BATH.
Any treatment will be paid directly to the vets by the owner. We advise you take out pet insurance.
We charge £25 to visit the vets to cover our petrol and time.
By booking with Top Cat Hotel you are agreeing to authorise us to have your cat seen by our vet at our discretion.
PLEASE NOTE WE DO NOT ACCEPT UN-NEUTERED MALE CATS OVER 6 MONTHS OF AGE

CHECKING IN
All cats details are taken by us including any special needs, vets details, medication and dietary requirements. Please note we are not qualified so do NOT give injections.

BELONGINGS
Everything your cat requires for his/her stay here is provided. We provide bedding, food dishes and toys. You are welcome to bring your own cats bedding or toys and as much as we will try our best to keep them in the condition they came in and not be lost in our laundry system.
We cannot guarantee or be responsible for anything that is left with us.
We do recommend you bring and leave something with your scent on as the cats love this and it helps them settle.

Old frail Cats.
Please consider your old cat before putting him in a Cattery.
We only take OLD cats that have boarded with us regularly and are used to our environment. We will not take an old cat frail that has not boarded with us before.

Please note we take every care of you pet, but will not be held responsible
If anything happens while boarding.