Top Cat Cattery Privacy Policy

This privacy policy will explain how we use the personal data we collect from you when you use our website.

What data do we collect?

We collect the following data:

  • Personal identification information (name, email address, phone number, etc.)

How do we collect your data?

You directly provide us with most of the data we collect. We collect data and process data when you:

  • Complete and submit our online booking form.

We may also receive your data indirectly from the following sources:

  • BACS or cheque payments

How will we use your data?

We collect your data solely for the cattery’s administrative purposes. Your data is never shared with any other parties.

Your rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.

The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to the processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you.
If you would like to exercise any of these rights, please contact us at our email: sales@topcathotel.co.uk

Call us at: 01225 313 099

Or write to us: Top Cat Country House Hotel, Old School House, Kelston, Bath, BA1 9AG

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our website, we may collect information about your use of the site automatically through cookies or similar technology

For further information, visit: allaboutcookies.org.

How do we use cookies?

We use only basic operational cookies. No personal tracking data is collected.

Details you enter in our booking form may be held by a browser cookie so that it is available for quick completion of further booking forms.

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

How to contact us

If you have any questions about our privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: sales@topcathotel.co.uk

Call us: 01225 313 099

Or write to us at: Top Cat Country House Hotel, Old School House, Kelston, Bath, BA1 9AG

How to contact the appropriate authority

Should you wish to report a complaint, or if you feel that we have not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.