Cattery Terms & Conditions

A £50 non-refundable deposit is required at the time of booking with payment made by BACS. Deposit payable within 3 days of booking; we do not accept a booking without deposit. New clients may be asked for payment in full at the time of booking.

Please complete our online booking form online (click here).

We charge by the day. If you collect before 11am you will not be charged for the day.

We do not give credit for early returns you will be charged for the period booked.

We reserve the right to revise our prices.

Checking-in

WE ARE OPEN FOR COLLECTING AND DELIVERY MONDAY TO SATURDAY 10am to 1pm.

CLOSED ON SUNDAY AND BANK HOLIDAYS.

OUT OF HOURS BY APPOINTMENT.

Health

Please make sure that your cat is fully vaccinated and healthy. Vaccination record card must be shown on arrival as a condition of residence.

CATS must be fully inoculated against Feline Leukaemia, Feline Infectious Enteritis, Feline Viral Rhinotracheitis (Feline Herpes Virus) and Feline Calicivirus and must have had a booster injection within the previous twelve months. Please protect your cat/s from parasites before coming to the Cattery. Your vet will advise.

If your cat/s are on medication please ring us before booking so we can discuss it.

If your cat were to become ill while in our care we will try to contact you.

Your cat will be taken to YOUR vet if possible. If we cannot reach your vet we will take your cat to our vets.

Any treatment will be paid directly to the vets by the owner. We advise you take out pet insurance.

We charge £25 to visit the vet to cover our petrol and time.

By booking with Top Cat Hotel you are agreeing to authorise us to have your cat seen by our vet at our discretion.

All cats details are taken by us including any special needs, vets details, medication and dietary requirements. Please note we are not qualified so do NOT give injections. We do not accept male un-neutered cats over 6 months of age.

Comfort

Everything your cat requires for his/her stay here is provided. We provide bedding, food dishes and toys. You are welcome to bring your own cats bedding or toys etc.

We cannot guarantee or be responsible for anything that is left with us.

We do recommend you bring and leave something with your scent on as the cats love this and it helps them settle.

Old and frail Cats

Please consider your old cat before putting them in a Cattery.

We reserve the right to refuse cats that we don’t deem to be healthy.

We only accept elderly cats that have boarded with us regularly and are used to our environment. We will not take an old cat frail that has not boarded with us before.

Payment

Fees are payable in full on collection. Note we do not take credit or debit cards. Payment by Bacs before collecting or Cash on the door.

Please note : WE CHARGE DOUBLE FOR CHRISTMAS EVE, CHRISTMAS DAY, BOXING DAY, NEW YEAR’S EVE AND NEW YEAR’S DAY.